Our Average Response Time
We pride ourselves on quick and effective support to ensure your business keeps moving
Live Chat Response
Email Response Time
Issue Resolution
Phone Support
General Support: +92 308 4950422
Promotion Support: +92 308 4950423
Emergency Line: +92 308 4950424
Refund Services: +92 308 4950425
Promotion Reports: +92 308 4950426
Available Mon-Sat, 9:00 AM - 7:00 PM | Sunday: Emergency Only
Call General SupportEmail Support
General Support: support@kingzoneexpress.com
Promotion Issues: promotions@kingzoneexpress.com
Refund Services: refunds@kingzoneexpress.com
Promotion Reports: reports@kingzoneexpress.com
Technical Help: tech@kingzoneexpress.com
Business Inquiries: business@kingzoneexpress.com
Live Chat & Dashboard
Live Chat Available: 24/7 via Seller Dashboard
Response Time: Under 15 minutes
Best for: Quick questions and instant help
Dashboard Features: Real-time analytics, promotion tracking, sales reports
Report Generation: Daily, weekly, monthly sales reports
Click chat icon in bottom right of your dashboard
Go to Seller DashboardOur Support Services
Refund Services
Phone: +92 308 4950425
Email: refunds@kingzoneexpress.com
Processing Time: 7-10 business days
Working Hours: Mon-Fri, 10AM-6PM
Promotion Reports
Phone: +92 308 4950426
Email: reports@kingzoneexpress.com
Report Types: Daily, Weekly, Monthly
Delivery: Via Email & Dashboard
Promotion Support
Phone: +92 308 4950423
Email: promotions@kingzoneexpress.com
Services: Setup, Optimization, Tracking
Response: Within 2 hours
Account Security
Phone: +92 308 4950427
Email: security@kingzoneexpress.com
Issues: Login, Password, Verification
Available: 24/7 Emergency
Frequently Asked Questions
How do I request a refund?
Contact our refund department at +92 308 4950425 or email refunds@kingzoneexpress.com. Include your promotion ID and transaction details.
How do I get promotion reports?
Call +92 308 4950426 or email reports@kingzoneexpress.com. Reports are also available in your seller dashboard under Analytics section.
What is your response time for emails?
General emails: 2 hours. Urgent matters: Mark as "URGENT" in subject line for priority response within 1 hour.
Can I call after business hours?
Regular lines close at 7PM. For emergencies after hours, use +92 308 4950424 or Live Chat in dashboard.
How do I escalate an issue?
First, contact relevant department. If unresolved within 24 hours, email escalate@kingzoneexpress.com with all previous correspondence.
What information should I provide when contacting?
Always include: Your seller ID, promotion ID (if applicable), transaction ID, and detailed description of the issue.
Contact Information & Hours
Business Hours
Monday - Friday: 9:00 AM - 7:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: Email Support Only (10AM-4PM)
Emergency Support: 24/7 via Dashboard Chat
Refund Department: Mon-Fri, 10AM-6PM
Office Address
KingZone Express Headquarters
Commercial Area, Phase 5
DHA, Karachi, Pakistan
Postal Code: 75500
Landline: +92 21 35849765
Social Media Support
Facebook: @KingZoneExpressSupport
Instagram: @kingzone.express.help
Twitter: @KingZoneHelp
WhatsApp Business: +92 308 4950428
Response Time: Within 4 hours
Contact Person
Support Manager: Ali Ahmed
Email: ali.ahmed@kingzoneexpress.com
Direct Line: +92 308 4950429
Available: Mon-Fri, 11AM-5PM
For: Escalated issues only